COMFY TRAIL

Privacy Policy

Last Updated: 14 September 2026

Comfy Trail, referred to as “Comfy Trail”, “we”, “us”, or “our”, operates the Comfy Trail website and ecommerce platform, referred to as the “Platform”.

This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our Platform or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Platform, we may collect the following information.

Personal Information

This may include:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • PIN code
  • Order details
  • Payment and transaction information
  • Account information
  • Information provided when contacting customer support
  • Product preferences or information voluntarily provided by you

We only collect information that is reasonably necessary to provide our products and services.

Technical Information

When you visit our website, certain information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Referring website
  • Date and time of access
  • General usage information

This information helps us understand how visitors use our website and improve the overall shopping experience.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Understand website usage
  • Improve website performance
  • Measure marketing and advertising performance
  • Provide relevant advertisements
  • Analyse website traffic

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders
  • Deliver products to you
  • Process payments
  • Provide order updates and tracking information
  • Respond to customer support requests
  • Help with size, product, shipping, or order related queries
  • Process eligible returns, refunds, exchanges, or replacements
  • Improve our website, products, and services
  • Understand customer preferences and website behaviour
  • Prevent fraud and misuse
  • Maintain website security
  • Send transactional communications
  • Send promotional communications where permitted and where you have provided the required consent
  • Measure advertising and marketing performance
  • Comply with applicable legal and regulatory requirements

We may also use aggregated or anonymised information for analytics, research, business planning, and improving our products and services.

3. Payment Information

Payments made through our Platform may be processed by third party payment gateways.

We generally do not directly store your complete debit card, credit card, banking, or other sensitive payment credentials on our servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security policies.

You should review the privacy policy of the payment provider used for your transaction.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business and provide services to you.

These may include:

  • Payment gateway providers
  • Courier and logistics partners
  • Website and ecommerce service providers
  • Hosting and technology providers
  • Analytics and performance measurement providers
  • Customer support service providers
  • Marketing and advertising service providers
  • Fraud prevention and security providers

Only information reasonably required for the relevant service will be shared where applicable.

Legal Requirements

We may disclose information where required or permitted by applicable law, including where necessary to:

  • Comply with legal obligations
  • Respond to lawful government or regulatory requests
  • Comply with court orders or legal proceedings
  • Prevent fraud or illegal activity
  • Protect our rights, property, or safety
  • Protect the safety of our customers or others

5. Third Party Services

Our website may use services provided by third parties, including payment providers, courier companies, analytics services, advertising platforms, social media platforms, and ecommerce technology providers.

These third parties may collect or process information according to their own privacy policies.

We recommend reviewing the applicable privacy policies of third party services before using their features.

6. Shopify

Our online store may be hosted and operated using Shopify or other ecommerce technology providers.

These providers may process information necessary to operate the website, manage orders, process transactions, and provide related ecommerce functionality.

You can review Shopify's current privacy information through its official website.

7. Advertising and Analytics

We may use advertising and analytics services such as Meta, Google, and other platforms to understand website activity and measure the effectiveness of our marketing.

These services may use cookies, pixels, or similar technologies.

For example, we may use website activity information to understand whether users viewed products, added products to their cart, or completed purchases.

Where applicable, these technologies may also be used to show Comfy Trail advertisements to people who have previously interacted with our website or content.

8. Marketing Communications

If permitted by applicable law and where you have provided the required consent, we may send you:

  • New product updates
  • Offers and promotions
  • Special collections
  • Discounts
  • Brand updates

You may opt out of promotional emails or other marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfil your order.

9. Data Security

We take reasonable technical, organisational, and administrative measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing our services
  • Maintaining order and transaction records
  • Providing customer support
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, accounting, tax, or regulatory requirements

When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request updating of your information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our Platform is intended for use by adults.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action where required.

13. Links to Other Websites

Our website may contain links to third party websites, applications, or services.

These third party websites operate independently from Comfy Trail and may have their own privacy policies.

We are not responsible for the privacy practices, content, or security of third party websites.

We recommend reviewing their privacy policies before providing your personal information.

14. Business Transfers

If Comfy Trail is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us.

Comfy Trail
Email: [Your Support Email]
WhatsApp: [Your WhatsApp Number]
Address: [Your Registered Business Address]
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

17. Grievance and Privacy Requests

For privacy related concerns, complaints, or requests regarding your personal information, you may contact our designated support or grievance contact at:

Name: [Designated Person's Name]
Email: [Privacy / Grievance Email]
Address: [Registered Business Address]

We will review and respond to privacy related requests within the period required under applicable law.

Comfy Trail

Your privacy matters to us.

We are committed to handling your information responsibly and maintaining a safe, secure, and discreet shopping experience.