Shipping Policy

Last Updated: [Date]

At Comfy Trail, we aim to make your shopping experience simple, secure, and discreet. Please read the following shipping information before placing your order.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are generally processed within 1 to 2 business days.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotions, or high order volumes, processing may take slightly longer. We will do our best to keep you informed of any significant delays.

2. Delivery Time

After your order has been dispatched, delivery usually takes approximately 3 to 7 business days, depending on your location and courier service.

Delivery times may vary for remote locations or areas with limited courier coverage.

Please note that delivery timelines are estimates and may be affected by circumstances outside our control, including weather conditions, public holidays, courier delays, or incorrect delivery information.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

We may also offer free shipping on selected orders, products, or promotional periods.

4. Discreet Packaging

We understand that intimate shopping is personal.

All eligible Comfy Trail orders are shipped in plain and discreet outer packaging. Product names, images, or intimate product details are not displayed on the outside of the package.

Only the information required for delivery and courier processing will be visible.

For more information, please visit our Discreet Packaging page.

5. Order Tracking

Once your order has been dispatched, you will receive the available shipping and tracking information through your registered contact details.

You can use the tracking information to check the current status of your shipment.

6. Delivery Address

Please make sure your delivery address, phone number, and other contact information are correct before placing your order.

Comfy Trail is not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete address
• Incorrect phone number
• Customer unavailable at the provided address
• Refusal to accept the package
• Multiple failed delivery attempts

If an order is returned to us because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

7. Cash on Delivery

For Cash on Delivery orders, our team or delivery partner may contact you to confirm the order.

Orders that cannot be confirmed may be cancelled before dispatch.

COD availability may vary depending on the delivery location and order value.

8. Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number.

We will coordinate with the relevant courier partner to investigate the shipment.

Once an order has been handed over to the courier, delivery is subject to the courier partner's network and service conditions.

9. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible.

Where possible, take clear photographs or a video of the package and its contents and share them with our support team.

This will help us investigate the issue with the courier partner.

10. International Shipping

At present, Comfy Trail ships within India only, unless otherwise stated on our website.

If international shipping becomes available, the applicable countries, delivery timelines, charges, duties, and taxes will be mentioned separately.

11. Contact Us

For shipping related questions, order updates, or delivery assistance, please contact our customer support team.

Email: Hello@comfytrail.com
WhatsApp: [Your WhatsApp Number]
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM

Comfy Trail

Shop comfortably. Receive discreetly.